AGD | Ticket

HELPDESK RESPONSE

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Please also note that there could be times when AGD Helpdesk is receiving high volume of requests on a particular day or period of time, hence our response rate may be slower than usual. We seek your understanding and patience.

There are readily available resources that you may wish to refer to and see if your queries can be addressed.

a. Step-by-step Guides at Vendors@Gov
b. FAQs at Vendors@Gov
c. Virtual Chat Assistant at Vendors@Gov

Thank you.

Helpdesk Ticket Number VE2211104

Ticket Status : Closed

Vendor Inquiries

Subject : General Inquiries

Request Type :Query

Query/Suggestion/Description :

Dear BRIGHT HORIZONS FUND,

This is Accountant-General's Department.

We have received Direct Credit Authorization Form (DCA) form from you. However, we are unable to locate your vendor record in our system.

As such, you are required to create the vendor record in Vendors@Gov. Please login into Vendors@Gov (www.vendors.gov.sg) as a BUSINESS USER (NOT INDIVIDUAL USER). Upon successful login into Vendors@Gov, please create your vendor record in Vendors@Gov. We have attached user guide on how to create your vendor record.

Once you have updated the vendor record in Vendors@Gov, please notify us back in this ticket and we will proceed to approve your vendor record.

Do make sure that all the details in your vendor record match with DCA form.

We have attached user guide on how to create vendor record.

Thank you

Guide - Create Update Vendor Record (PDF 1320.5KB)

Please tell us more about yourself :

Name : BRIGHT HORIZONS FUND

Department :

Organization/Vendor : -

Designation :

Email Address : horfl@ntucfirstcampus.com

Additional Information

Correspondences :

AGD, Tuesday, 13 December 2022

Dear BRIGHT HORIZONS FUND,

This is Accountant-General's Department.

We have received Direct Credit Authorization Form (DCA) form from you. However, we are unable to locate your vendor record in our system.

As such, you are required to create the vendor record in Vendors@Gov. Please login into Vendors@Gov (www.vendors.gov.sg) as a BUSINESS USER (NOT INDIVIDUAL USER). Upon successful login into Vendors@Gov, please create your vendor record in Vendors@Gov. We have attached user guide on how to create your vendor record.

Once you have updated the vendor record in Vendors@Gov, please notify us back in this ticket and we will proceed to approve your vendor record.

Do make sure that all the details in your vendor record match with DCA form.

We have attached user guide on how to create vendor record.

Thank you

Guide - Create Update Vendor Record (PDF 1320.5KB)

AGD, Friday, 16 December 2022

Dear BRIGHT HORIZONS FUND,

May we know the update?

We have received Direct Credit Authorization Form (DCA) form from you. However, we are unable to locate your vendor record in our system.

As such, you are required to create the vendor record in Vendors@Gov. Please login into Vendors@Gov (www.vendors.gov.sg) as a BUSINESS USER (NOT INDIVIDUAL USER). Upon successful login into Vendors@Gov, please create your vendor record in Vendors@Gov. We have attached user guide on how to create your vendor record.

Once you have updated the vendor record in Vendors@Gov, please notify us back in this ticket and we will proceed to approve your vendor record.

Do make sure that all the details in your vendor record match with DCA form.

We have attached user guide on how to create vendor record.

Thank you

Guide - Create Update Vendor Record (PDF 1320.5KB)

AGD, Wednesday, 21 December 2022

Guide - Create Update Vendor Record (PDF 1320.5KB)

Your reply, Thursday, 22 December 2022

Dear Sir/Mdm,

Thank you for your patience. We have updated the record.

Please let us know if you have further queries.

Thank you!

Regards,
Bright Horizons Fund

AGD, Thursday, 19 January 2023

Dear BRIGHT HORIZONS FUND,

Thank you for the update.

As per our record, your vendor record has been approved since 23/12.

We will proceed to close this ticket.

Thank you.

Attachment :

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